PasswordCourier Features and Benefits

FEATURES BENEFITS

Web Access: Allow users to reset and synchronize their passwords from a Web browser.
DIRECT! Access: Enable users to reset their passwords directly from the Windows login screen.
IVR (Telephone) Access: Implement turnkey solution or integration with existing Interactive Voice Response (IVR) system.
Secure Kiosk Access: Permit users to reset passwords through a secure shared network account.
Voice Biometric Access: Facilitate voice recognition, authentication and authorization with the feel of talking to live help desk support.

Password Policies: Enforce the widest range of password policies.
Authentication: Allow custom challenge/response question and answer pairs to ensure fast, secure authentication.
Selective Synchronization: Selectively synchronize passwords on selected targets, or fully synchronize passwords across all targets.
Audit Trails: Automate the capture of details for every password-reset request in service tickets within your existing help desk application or database.
Notifications: Send e-mail and pager alerts to users and administrators to confirm resets or warn of suspicious activity.
Auto-lockout & Intrusion Alerts: Configure the number of failed authentication attempts before lock out and notification of security staff or system administrators.
Encrypted Sessions: Transfer data using SSL encryption, and store and compare data in encrypted or hashed formats.

Bi-directional Integration: Provide robust integration with all leading help desk applications.
Automated Ticketing: Ensure fast, accurate security audit and service level reports by automatically opening, populating and closing service tickets through integration with leading help desk applications and databases.
Easy Administration: Generate graphical views of help desk schema, enable point-and-click configuration of ticket fields, specifying what information is captured with each ticket. API integration ensures easy adaptation to changes.

Database & Directory Integration: Leverage existing sources of employee, business partner, and customer data to quickly create password management workflows.
Enterprise Performance: Require fewer servers to accommodate greater numbers of simultaneous password reset requests.
Customizable Web pages: Adapt PasswordCourier to reflect the look and feel of your company's support portal, Intranet, or Web site.