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Tuesday, September 30, 2003Eastern Flight Misses The Runway
 Further to my article earlier on in the week regarding web sites that fail to deliver, and David Bowen's article in the FT.com, I have another personal  example, Eastern Airways web site. Eastern's web site allows one to select a flight, departure, destination, times and dates, enter one's detailed personal and credit card details and then......it tells you the flight you have selected is not available. It does not tell you what has happened to your credit card details, or if the card has or hasn't been charged. It stark message is "We regret that the fare category quoted is no longer available...Please reselect ". That's it, no options, no comforting message that your card has not been charged not even a link to take you back to the form and preserve those key details that you have just spent the last 10 mins entering ....... nothing! Actually it's worse now that I come to think of it, as the selection form / process I completed allowed them to choose the fare category as I had selected 'lowest available'. If the £180 fare was not available, then why offer it and let me complete the buy on line process! why not just offer up the £290 fare that was! Related Links David Bowen: Keep it flowing posted by Robert Campbell 4:08 PM
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