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Saturday, March 15, 2003BT uses Biometics to screen callers to it's billing centre
 ecommnet's suggestion for the silliest security measure we've come across in the last 12 months is BT's billing department's insistance that you sound like the person named on the bill. Earlier this year while making enquiries regarding a bill for an employee's SOHO account which was being invoiced to the company, Ms Lesley Young, my PA was told, ..I'm sorry I can't discuss Mr Holroyd's bill with you, you are obviously not Mr Clive Holroyd..! A discussion ensued between Lesley and the BT operator along the lines of Mr Holroyd was a man where as she wasn't and despite that fact that she had the bill, the account number, the telephone number the address and all the other usual credentials the BT operator still couldn't discuss anything to do with the account with her. In exasperation Lesley hands phone to yours truly saying 'I'll hand you over to him!'
Me: Hullo
BT: Ah yes Mr Holroyd what can I do for you ?
That'll BT's implementation of Biometric Security for you then.. we're going to nominate this in Privacy International's competiton. If you have any better suggestions or anecdotes please let us know.posted by Robert Campbell 7:09 PM
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