Our Approach

Whilst technologies may be standard, every business and its circumstances are different. That’s why Ecommnet’s approach is built upon listening and understanding. Our five step process has listening at its core and will ensure that your business needs are central to all that we do.

 

Analyse

We begin by listening carefully to your requirements rather than focusing on any particular solution. We will discuss, analyse and challenge your business needs and then provide recommendations on project scope and how best to progress.

  1. Assess needs & understand context
  2. Agree objectives & scope
  3. Make initial suggestions

Specify

We will suggest security and mobility solutions to help you reach your business goals, and discuss and agree with you a specification.

  1. Detailed requirements analysis
  2. Functional specification authoring
  3. Solution design

Develop & Manage

Once the functional specification is agreed, our in-house development team will work closely with you to ensure that your project is completed to the highest standards.

  1. Work to the agreed specification
  2. Incorporate any emerging technological developments/improvements
  3. Project manage to ensure effective client communication, budget-control and quality

Deliver

Once the solution is built we will implement it as soon as possible, so that you can start reaping the return on your investment.

  1. Perform user acceptance testing
  2. Provide internal training
  3. Go live & roll out activities

Support & Guide

Our role doesn’t stop once your solution is in place.  Our Helpdesk team provides both a proactive service, to monitor and pre-empt problems, and a reactive service where you can contact us at any time to investigate any issues.

We understand that your business and its needs, as well as the solutions available, will continue to evolve.  At Ecommnet we take care of our customers well beyond implementation, to help you get the best out of the systems that you have in place.

  1. Helpdesk support
  2. Hosting & performance monitoring
  3. Application and server management
  4. Proactive advice & guidance